Stop missing jobs while you're on the tools.
Your phone always gets answered. Patch picks up, captures the job, books it in your diary and texts you the details — so the call coming in while you're on the tools doesn't end up with the next trade on the list.
No app to install. We set it all up for you.
The cost of missed calls
Evenings, weekends, while you're driving — Patch answers when you can't.
of inbound calls go unanswered when you're on a job.
average value of a missed-call job — gone in 30 seconds.
on the list gets the job. Customers don't leave voicemails.
Industry research suggests trades lose significant work to unanswered calls.
How it works
Three steps. We handle the setup. You keep working.
-
1
Forward your missed calls
Set up call diversion on your mobile so anything you can't pick up — on a job, after hours, phone in your pocket — comes through to Patch. Five-minute job, we walk you through it.
-
2
Patch answers the call
A friendly voice greets the caller and works out what they need. New jobs get checked against your diary and booked in. Quotes, existing customers and other messages get logged and passed on so nothing gets dropped.
-
3
You get an SMS — and a weekly report
A text lands on your phone with the customer's name, number, address and the job. Every Monday, a PDF summary of the week's calls drops into your inbox.
Here's what lands on your phone
No app. No dashboard. Just a text with everything you need to call back — or get on with the job.
- Customer name and mobile — tap to call back
- Full job address with postcode
- The reason they rang, in their own words
- The slot we've booked in your diary
Patch
now
New job — Mrs Sharma
07700 900123
4 Acacia Avenue, Bradford BD12 8RT
“Boiler not firing this morning. Hot water still works.”
Booked: Tue 14 May, 10:00–11:00
What you get
No dashboards, no logins, no learning curve.
-
Never miss a lead
Every call gets answered, including 7am Sundays and 9pm Tuesdays.
-
Emergencies first
Gas leaks, no heat, lockouts — we ring you straight away, not next morning.
-
Service area filtering
We map your patch at onboarding. Out-of-area or out-of-trade calls get politely turned down.
-
Books your calendar
Jobs go straight into your diary with the time, address and what's needed — nothing to type up.
-
Weekly summary report
A clean PDF every Monday so you can see what came in.
-
No app to learn
You carry on as normal. SMS lands on the phone you already use.
-
UK number
A proper UK landline or mobile number that handles your overflow.
-
Set up for you
We handle the lot — configuration, training, ongoing tweaks.
Who it's for
Built for plumbers, electricians, joiners, builders, roofers, gas engineers and locksmiths across Yorkshire running 1–3 person operations — the kind of trades who lose real money every time the phone rings while they're on a job.
Simple pricing
Two plans. No long contracts. Cancel any time.
Starter
For sole traders who want every call answered.
Covers around 60–80 calls a month · 30p/min after
- 24/7 call answering
- Captures name, number, address & job
- Books straight into your calendar — Google today; Apple, iCloud & Outlook coming soon
- SMS to your phone after every call
- Weekly PDF summary report
- UK number & full setup included
Pro
For two- or three-van outfits getting 50+ calls a week.
Covers around 150–200 calls a month · 25p/min after
- Everything in Starter, plus:
- Call recordings & full transcripts
- CRM / job tool integrations (Jobber, ServiceM8, Tradify)
- Multiple call personas or numbers
- Priority support
30-day money-back
If Patch isn't earning its keep in the first month, we refund the lot — setup fee and all.
£149 setup, one-off
UK number, 20-minute onboarding, voice brief, calendar integration, two weeks of tweaks.
Cancel any time
No long contracts. One month rolling. Prices exclude VAT.
Catch one extra job a month and Patch pays for itself.
Common questions
Will my customers know they didn't reach me directly?
Patch is a real, UK-based receptionist taking the job — most callers think it's your office line. We brief the team on your trade vocabulary and tone before going live.
What if the call isn't a booking — a quote, an existing customer or a supplier?
Not every call is a new job. For quote enquiries, existing customers chasing an update, suppliers or anything else, we take the caller's name, number and the reason they rang, then text you straight away so you can call back when you're free. You're never left wondering who's been trying to reach you.
What does Patch say when the customer asks for a price?
We don't quote your work on the phone — that's your call. Patch captures the job and lets the caller know you'll confirm pricing when you call back or on the first visit. If you'd rather we share a standard call-out rate up front, we'll do that — agreed at onboarding.
How does Patch know what jobs I take and where I work?
At onboarding we map out your trade, the work you take (and don't), your service area by postcode or radius, and your typical call-out rates. Patch politely turns down anything outside that — and texts you about anything borderline so you decide.
What about genuine emergencies — gas leaks, no heat, lockouts?
Emergencies don't wait for the next booking slot. You tell us what counts as urgent for your trade at onboarding, and when one of those comes in we ring you straight away — no SMS-and-hope.
What if I'm on holiday or fully booked this week?
Drop us a text. We'll switch Patch to messages-only, push bookings out by however long you need, or flip your diary to emergencies-only — usually live within the hour.
How long does setup take?
About a week, end to end. We have a 20-minute call with you first to get the details, then we configure everything and run a test before going live.
What's included in the £149 setup fee?
A UK number provisioned to you, a 20-minute onboarding call to map your trade vocabulary, service area, pricing rules and emergency triggers, calendar integration, test calls, and two weeks of tweaks until it sounds right.
Can I try Patch before I commit?
Yes — and if it isn't earning its keep in the first 30 days, we'll refund the lot, setup fee and all. We'd rather not have your money than have you grumbling about it.
What if Patch books a clash or a job I can't take?
It'll happen occasionally. We'll re-arrange it with the customer at no cost to you — and feed it back into how we handle your calls so it doesn't happen twice. You're not on the hook for our mistakes.
Can I review what was said on a call?
On Pro, every call is recorded and transcribed and you can pull any of them up. On Starter, you get a written note in the SMS of what was discussed — and if you ever want us to dig out the detail on a specific call, email us and we will.
What about my existing number?
You keep it. We give you a UK number to forward unanswered calls to — we don't replace your line.
Do I need an app or a portal?
No. There's nothing to download and nowhere to log in. SMS and email is all you need.
Do you handle WhatsApp messages too?
Not yet — calls only for now. WhatsApp answering is on the list for later in 2026.
Where is my customer data stored?
On UK servers, GDPR-compliant. Call notes are kept for 90 days by default and recordings (on Pro) for 30 — then deleted. Happy to talk you through the detail before you sign up.
How is Patch different from Moneypenny or a virtual receptionist?
The big receptionist services are built for offices — taking messages and routing calls to internal teams, billed per minute. Patch is built for trades on the tools: we know boilers and consumer units, we book straight into your diary instead of leaving you a message, and we charge a flat monthly fee.
Built in Yorkshire by Aaron
I started Patch after watching too many trade mates — plumbers, sparks, joiners — lose real money every time a call went to voicemail. The big receptionist services don't get trades. Patch does.
If you want to know whether Patch is a fit for your business, ring me. I'll answer.
Ready to stop missing jobs?
Have a quick chat with Aaron. Ten minutes, no pressure — we'll work out if it's a fit and what setup looks like for your trade.